Journey 2: Process and System Principles - Mini Version
Designing for both scale and innovation.
We’re working toward a future where we can measurably impact millions of youth—without losing the agility and creativity that got us here. That’s not easy. Scale and innovation often pull in opposite directions. But we believe it’s possible to hold both.
This 15-minute video and deck outline our Process & System Principles—tools we’ll use to design systems that actually help people do great work (not slow them down).
If you’re working on building something, scaling something, or simply trying to make your work smoother—this is for you.
🔗 Click here to access the presentation deck
📚 Want to go deeper?
Here’s a short, powerful excerpt from the book Unreasonable Hospitality, in which the author discusses the importance of having controls to operate effectively and how to avoid overdoing it.
In this excerpt, you will learn how: (a) Control Doesn’t Have to Stifle Creativity, (b) Sometimes Control Stifles Creativity, and how to (c) Find the Balance Between Control and Creativity
A few early readers at Educate! shared reflections that stuck with us. A few standout takeaways:
“A well-built system by a smart back office returns the frontline to their genius.”
“Every line item is a person, a choice, a culture moment.”
“Our tightest controls should still breathe.”
“You don’t fix culture from a balance sheet.”
“Controls can be a double-edged sword - inspiring creativity but also stifling it. Application of controls based on merit carries the day.”
It’s a quick read, but one that might shift how you think about structure, control, and creativity in your own work.