Updated Communication Standards and Norms

In this video, Boris introduces Educate!’s updated communication standards and norms — designed to reduce communication overload and improve productivity across the organization.

He outlines a more intentional approach to notifications and responsiveness, and calls on the team to apply sound judgment in how these norms are practiced.

The updated communication standards include:

• Use phone calls for urgent matters.

• Use WhatsApp for quick exchanges.

• Use email for deeper context or formal communication.

• Check messages every 2–3 hours rather than continuously.

• Turn off non-essential notifications.

Directors, Heads, Managers, and Specialists are expected to adopt these norms.

For full context, watch the recording below ▶️