IT Help Desk Portal Tutorial

In this video, Edwin walks you through the process of getting help and submitting a ticket using our IT Help Desk portal.

Access the portal here: https://experienceeducate.atlassian.net/helpcenter/it/.

Edwin explains the process of submitting a request or incident, including filling out the form with your email address, a summary of the issue, and any relevant attachments.

Once submitted, you can track your request, see responses from IT, and add comments. He also highlights the importance of checking your profile to view your requests and their statuses.

Please take a moment to familiarise yourself with this process so you can effectively seek assistance when needed.